MangoAbility

The process

Clear steps, paced for real people.

Most of the friction in NDIS-funded support is in the paperwork and the unknowns — not the support itself. We try hard to keep our side of that as simple as possible.

Start a referralAbout us

Seven steps

From first call to weekly progress.

  1. 01

    Referral conversation

    A short, no-pressure call with the participant and/or their referrer. We talk about goals, plan, communication needs, support people and anything important we should know up front.

  2. 02

    Plan & funding check

    We confirm the support is reasonable, necessary and aligned with the participant's NDIS plan and available funding. If it doesn't fit, we say so — and suggest alternatives where we can.

  3. 03

    Service agreement & onboarding

    Clear scope, session structure, cadence, fees, communication preferences and consents — all in plain language and revisited whenever the participant wants.

  4. 04

    Goal mapping

    We turn the participant's goals into a short list of practical outcomes for the support block: outputs we'll build, skills we'll practise, and how we'll know it's working.

  5. 05

    Weekly sessions

    Sessions are calm, structured and tied to a real outcome. Each session ends with something the participant can keep — a CV draft, a routine, a practised answer, a working calendar.

  6. 06

    Progress notes & reporting

    Concise progress notes after each session. Regular check-ins with the support team. Clear flags if something needs attention from a coordinator, family or clinician.

  7. 07

    Review & next steps

    At the end of each support block we review what was built, what's next, and whether continuing with MangoAbility is the right call. No pressure to extend.

What sessions look like

An hour, with something to take away.

Sessions usually run 45–60 minutes, online or in-person where possible. Each session has a small, named outcome: a CV section drafted, an email sent, a routine tested, an interview answer practised. We end with what's next, written down.

Communication

Predictable, calm, written down.

We agree the communication cadence up front — usually one short check-in between sessions, more if something urgent comes up. We avoid surprises, especially around fees, cancellations and changes.

Start the conversation

Ready when you are.

A 15-minute referral call is usually enough to know whether MangoAbility is the right fit.

Book a referral call